Our loyalty programme is simple: you earn points with every purchase. Every €1 spent on Probikeshop, excluding delivery charges, adds 1 point to your balance.

You can then exchange your points for vouchers, discounts or gifts.

It’s automatic. You earn points whenever you place an order.

You can then check your points balance directly in your customer account.

Every euro spent, excluding delivery charges, earns you 1 point.

You can check your points balance in your customer account. Your points become visible 14 days after your purchase.

You can then exchange your points for discount vouchers or gifts.

Points expire 12 months after the date they were earned.

You can check your available points directly in your customer account.

If your order appears in your order history, check whether you made the purchase more than 14 days ago.

If it was less than 14 days ago, this is normal: your points will remain “pending” until then.

You earn points on all eligible purchases at a rate of 1 point for every euro spent.

However, purchases made with a gift card do not earn points.

Your points are credited to your account 14 days after your purchase.

Until those 14 days have passed, your points appear as “pending” in your customer account.

If you return or cancel your entire order, your pending points will be cancelled automatically.

If you return or cancel part of your order, the pending points for the affected items will be deducted.

Points for the items you keep will be credited 14 days after you place your order.

Depending on how many points you have, you can exchange them for discount vouchers.

You can view your benefits in your customer account.

The benefits available depend on how many points you have.

So they’ll change as you make purchases ;-)

All promo codes are available in your customer account under the "Vouchers" tab.